This Refund Policy applies to purchases made directly from the official website of東莞蘇愛電子有限公司, 株式会社 (「相愛」). By placing an order, you agree to this Refund Policy in addition to our Terms of Service.
1. Returns
We accept returns within30 days of delivery. To be eligible for a return:
The item must be unused, undamaged, and in its original packaging.
Proof of purchase (such as order number or receipt) must be provided.
2. Non-Returnable Items
The following items arenon-returnable:
Gift cards
Downloadable software or digital products
Clearance or final sale items
Products with signs of use or damage not caused by us
3. Return Process
To initiate a return, までご連絡ください kelly@szsoai.comwith your order details. Once your return is approved, we will provide instructions for shipping the item back. Unless the return is due to our error (e.g., defective or incorrect item), you are responsible for the return shipping costs.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within5–10 business days.
5. Late or Missing Refunds
If you have not received your refund after 10 business days:
Check your bank account again.
Contact your credit card company or payment provider, as it may take time before the refund is officially posted.
Contact your bank, since processing times can vary.
If you have completed these steps and still have not received your refund, please reach out to us atkelly@szsoai.com
6. Exchanges
We only offer replacements for products that are defective or damaged (excluding damage caused during shipping). If you would like to exchange your item for the same product, までご連絡ください kelly@szsai.com.
7. Shipping Returns
Please send your return to: 花兪街3号, 長龍村, 黄江鎮, 東莞市, 広東省, 中国
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proper tracking.
8. 連絡先
For questions regarding this Refund Policy, までご連絡ください: 電子メール:kelly@szsoai.com
