This Shipping Policy applies to all orders placed through the official website ofDongguan Suoai電子公司, 有限公司 (“ soai”, “we”, “our”, or “us”). By completing a purchase, you agree to the terms outlined in this Shipping Policy.
1. Processing Time
Orders are processed within1–3 business daysafter payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Times
We offer worldwide shipping using reliable courier services. Estimated delivery times are:
Domestic (中國): 2–5 business days
International: 7–20 business days (depending on destination and customs clearance)
Note: Delivery times are estimates and may be affected by customs inspections, weather conditions, or local delivery factors.
3. Shipping Costs
Shipping fees are calculated at checkout based on delivery address, package weight, and chosen shipping method.
From time to time, we may offerfree shipping promotionsas announced on our website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can check the delivery status directly through the courier’s tracking system.
5. Customs, Duties & Taxes
For international shipments, customs duties, import taxes, or additional charges may be imposed by the destination country. These costs are the responsibility of the customer and are not included in our product or shipping prices.
6. Delays & Lost Packages
We are not responsible for delays caused by customs procedures, unforeseen circumstances, or courier issues.
In the rare event that your package is lost during transit, 請聯繫我們 kelly@szsoai.com, and we will assist in resolving the matter with the courier.
7. Incorrect Address
Please double-check your shipping details before submitting your order. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
8. 聯繫信息
For any questions regarding our Shipping Policy, please contact us:
