От Китая в мир - Суоай делает это возможным.
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Политика доставки

ОБЗОР

This Shipping Policy applies to all orders placed through the official website of Dongguan Suoai Electronics Co., ООО (“Соай”, "мы", "наш", или «мы»). By completing a purchase, you agree to the terms outlined in this Shipping Policy.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Times

We offer worldwide shipping using reliable courier services. Estimated delivery times are:

  • Domestic (Китай): 2–5 business days

  • International: 7–20 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may be affected by customs inspections, weather conditions, or local delivery factors.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on delivery address, package weight, and chosen shipping method.

  • From time to time, we may offer free shipping promotions as announced on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can check the delivery status directly through the courier’s tracking system.

5. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or additional charges may be imposed by the destination country.
These costs are the responsibility of the customer and are not included in our product or shipping prices.

6. Delays & Lost Packages

  • We are not responsible for delays caused by customs procedures, unforeseen circumstances, or courier issues.

  • In the rare event that your package is lost during transit, please contact us at kelly@szsoai.com, and we will assist in resolving the matter with the courier.

7. Incorrect Address

Please double-check your shipping details before submitting your order.
We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

8. Контактная информация

For any questions regarding our Shipping Policy, пожалуйста, свяжитесь с нами:

  • Электронная почта: kelly@szsoai.com

  • Адрес: № 3 Улица Хуаю, Чанлонг деревня, Хуанццзян Таун, Город Дунгуан, Гуандун, Китай

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Информация

  • Электронная почта: kelly@szsoai.com
  • Телефон：Kalvin18682095630/Kelly13537083254
  • Адрес：№ 3 Улица Хуаю, Чанлонг деревня, Хуанццзян Таун, Город Дунгуан,Гуандонг,Китай

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Термин и политика

Дунгуан,Гуандонг,Китай

Электронная почта:kelly@szsoai.com

Телефон:+86 13537083254

© 2025 Dongguan Suoai Electronics Co., ООО. Все права защищены.